Simple return and exchange policy, striving to provide you with the highest quality service:
All products of ChemScene have undergone strict quality control analysis, including nuclear magnetic resonance, LC-MS, HPLC, etc. The effectiveness of most products has been experimentally verified, with a purity of>95% and extremely high quality.
If you encounter any problems or are not satisfied with the product's effectiveness during your research, you can contact ChemScene's customer service personnel([email protected]). We will promptly solve your problems or provide return and exchange services.
Return and Exchange Invoice Policy
1.Explanation of handling related invoice issues
The refund type processed by the refund center is a single modification of the company name, tax number, account number, address, and other information of the invoice; If you need to make long-term changes to the above information, we suggest that you contact our customer service before placing an order, and the account manager will complete the system information update for you.
If there is a price error on the invoice: Please confirm the correct price with the customer service and explain the correct modification method in the invoice processing requirements column of the refund application form.
Refunds caused by return complaints: Please indicate the order number and the product number involved in the complaint in the invoice processing requirements column.
If the return is due to an issue on your end, a 15% restocking fee of products value will be applied.
If any issue arises due to our products or services, we will offer a free return.
If the refund cannot be processed to the original payment method, we can issue a credit memo instead.
2.Regarding lost tickets
If the invoice is lost, please contact our team at [email protected].
